Shipping policy

Last updated: October 7, 2026

Store: Spirits Reserve
Legal seller: Wyonna Keontay Heard, an individual doing business as Spirits Reserve
Business and mailing address: 1663 Thornton Pl SW, Atlanta, GA 30315-3625, United States
Website: https://spiritsreserveco.com
Email: support@spiritsreserveco.com
Phone: +1 404 627 3322

1. Delivery destinations and shipment origin

We deliver within Australia only.

Products are shipped directly from China by our third-party supplier.

The seller is based in Georgia, United States. The seller’s business and mailing address is not the shipment origin.

2. Processing time

Order processing takes approximately 2 to 3 days before dispatch.

Processing includes preparing the order for shipment.

If we cannot dispatch within the stated period, we will notify you promptly and provide a revised shipment date where available. You will be given the option to agree to the delay or cancel for a refund.

We will obtain any consent required for a delay and cancel and refund the affected order where required if that consent is not obtained.

3. Shipping time

Shipping generally takes 7 to 15 days after dispatch.

The processing period occurs before the shipping period. These estimates are expressed in days, rather than business days.

Delivery estimates are not guaranteed arrival dates. Customs clearance, carrier operations, and local delivery conditions can affect arrival.

These circumstances do not remove your rights concerning non-delivery or unreasonable delay.

4. Shipping charges

Available shipping methods and charges are shown at checkout before payment.

Amounts charged by the store are displayed in Australian dollars, AUD.

5. Tracking

Tracking information is provided when available following dispatch. We use 17TRACK to help customers follow shipment progress.

A tracking number may be created before the carrier records its first movement. Updates depend on information supplied by the carrier.

If tracking is unavailable, appears incorrect, or stops updating, contact support@spiritsreserveco.com with your order number.

6. Separate packages

Items in the same order may be dispatched or delivered in separate packages.

Different packages may have different tracking numbers and arrival dates. Receiving one package does not necessarily mean the entire order has been delivered.

7. Customs duties and import charges

Because products are shipped from China, customs duties, import taxes, or clearance charges may apply.

You are responsible for charges legally payable by you as the recipient where those charges have not already been collected at checkout.

This does not transfer to you any tax or other obligation that the law places on us.

Customs processing may affect delivery timing. If a charge appears to duplicate an amount collected at checkout, contact us with the relevant records so that we can investigate.

8. Delivery information and changes

Check your delivery address before completing the order.

If you notice an error, email us promptly. We will attempt to update the address where processing or shipment still allows it.

An address error or unsuccessful delivery will be assessed according to the circumstances. It does not automatically remove any statutory right.

9. Delayed, missing, or damaged shipments

If an order has not arrived within 15 days after dispatch, contact us to request an investigation and refund assessment.

You may also contact us earlier if there is evidence that the shipment is lost or another serious problem has occurred.

We will work with the supplier or carrier to investigate. If tracking shows delivery but you have not received the parcel, tell us so that the delivery information can be checked.

For goods arriving damaged or incorrect, send a description and photographs where reasonably available. A product photograph is not required for an item that has not arrived.

Refunds and other remedies are handled under our Return and refund policy and applicable consumer law. Approved refunds do not require you to send the product back.