Privacy policy

Last updated: October 7, 2026

Store: Spirits Reserve
Operator and privacy contact: Wyonna Keontay Heard, an individual doing business as Spirits Reserve
Business and mailing address: 1663 Thornton Pl SW, Atlanta, GA 30315-3625, United States
Website: https://spiritsreserveco.com
Email: support@spiritsreserveco.com
Phone: +1 404 627 3322

1. Scope and responsibility

This policy explains how Spirits Reserve handles personal information when you visit our website, place an order, request assistance, or otherwise communicate with us.

The store is operated from Georgia, United States, and sells exclusively to customers in Australia.

Wyonna Keontay Heard is responsible for the store’s handling of personal information. We handle information in accordance with laws applicable to our business. Where the Australian Privacy Act 1988 applies to our activities, we also comply with its applicable requirements and the Australian Privacy Principles.

2. Information we collect

Depending on your interaction with the store, we collect:

Contact details, including your name, email address, and phone number.
Billing and delivery addresses.
Order details, including purchased items, amounts, payment status, transaction references, and refund records.
Customer service communications, including photographs or documents you provide about an order.
Shipment details, including tracking numbers, carrier updates, and delivery status.
Technical information generated when you use the website, including IP address, browser and device information, pages visited, and cookie or session identifiers.
Cookie preferences and records of consent or withdrawal.
Marketing preferences, where relevant.

Payment information is processed through the payment services available at checkout. Please do not send complete card numbers, card security codes, or passwords by email.

3. How information is collected

We collect information directly from you through checkout, website forms, cookie preference controls, and customer service communications.

We also receive information from Shopify, payment providers, our fulfillment supplier, carriers, and tracking services where necessary to process your order or provide assistance.

Some technical information is collected automatically through cookies and similar technologies, subject to your preferences and applicable consent requirements.

4. Purposes of use

We use personal information to:

Process payments and administer purchases.
Arrange fulfillment in China and delivery in Australia.
Provide order confirmations, tracking updates, and other service messages.
Answer questions and assess cancellations, refunds, and complaints.
Detect suspected fraud and protect the website and transactions.
Maintain records required for accounting, tax, legal, and dispute-resolution purposes.
Operate and maintain the store.
Record and respect privacy preferences.
Send marketing communications where the required consent or other lawful permission exists.

We limit collection and use to information reasonably needed for these purposes. Where required, we obtain consent before collecting or using information for an additional purpose.

If information necessary to fulfill an order is not provided, we may be unable to complete the purchase or delivery.

5. Service providers and disclosures

We share information as reasonably necessary with the following providers and categories of recipients:

Provider or recipient	Purpose
Shopify	Store hosting, checkout, order management, security, and related platform functions.
Payment providers	Payment authorization, transaction processing, refunds, and fraud prevention.
SourcinBox and fulfillment partners	Product sourcing, order preparation, packing, and dispatch from China.
Carriers and customs service providers	Transportation, customs processing, and delivery.
17TRACK	Shipment tracking, delivery status information, and related notifications.
Replyna	AI-assisted customer support using messages, contact details, and relevant order information.
Professional advisers or public authorities	Accounting, legal obligations, lawful requests, and the establishment or defense of legal claims.

Our fulfillment partners receive the order and recipient information necessary to prepare and deliver your purchase.

Replyna may process your messages and relevant order information to assist with customer support. If an automated response does not resolve your concern, email us requesting further review.

Shopify and other providers may also handle certain information for their own purposes under their applicable privacy notices.

6. International processing

Our business is based in the United States and uses a fulfillment supplier in China. Information may therefore be transferred from Australia to the United States and China as necessary to operate the store and fulfill orders.

Our technology providers may process information in additional locations where they operate. Information processed abroad may be accessible to courts, regulators, or other authorities under the laws of those locations.

We take reasonable steps to protect information shared with service providers and comply with applicable requirements for international disclosures. Different countries may provide different legal protections.

Contact support@spiritsreserveco.com if you need additional information about our international processing arrangements.

7. Cookies and similar technologies

Cookies are small files stored on your device. Similar technologies can maintain sessions, store preferences, and support website functions.

Your cookie choices

Our website displays a cookie banner that allows you to:

Accept optional cookies.
Reject optional cookies.
Customize your selection among the optional categories displayed.

Optional cookies are managed according to your recorded preferences. Where consent is required, we obtain it before using those technologies.

Refusing optional cookies does not prevent you from making a purchase.

Essential cookies support necessary functions such as security, shopping carts, checkout, and recording your cookie choices. Rejecting optional cookies does not disable these essential functions.

Services used by the store

Service	Purpose
Shopify	Operates the storefront and checkout, maintains shopping sessions, and supports security and customer preferences.
17TRACK	Provides parcel tracking and shipment updates. Its tracking interfaces may use cookies or similar technologies for functionality, preferences, and service diagnostics.
Replyna	Provides AI-assisted support using messages and relevant order information. This support processing is separate from optional browser cookies.

Further information about provider technologies is available in the Shopify Cookie Policy and the 17TRACK Privacy Policy.

Changing your preferences

You may change or withdraw your consent to optional cookies through the website’s cookie preference controls. For assistance accessing these controls, contact support@spiritsreserveco.com.

You can also block or delete cookies through your browser settings. Blocking essential cookies may affect the cart, checkout, or other website functions. Clearing cookies may remove your saved preferences.

Changes to cookie preferences apply to future use of the relevant technologies. They do not automatically delete order records or information that we must retain for legitimate operational or legal purposes.

Rejecting optional cookies does not prevent information processing reasonably necessary to fulfill your order, provide shipment updates, or answer a support request.

8. Marketing preferences

Where we send marketing messages, we obtain the consent required by applicable law and identify the sender and contact details.

You can unsubscribe using the mechanism in the message or by emailing support@spiritsreserveco.com.

We process unsubscribe requests within five working days. Unsubscribing from marketing does not prevent necessary communications about an existing order, refund, safety issue, or legal obligation.

9. Retention and security

We retain information only for as long as reasonably necessary for the purposes described in this policy, including applicable accounting, tax, legal, and dispute-resolution requirements.

When information is no longer needed, we delete it or render it anonymous, subject to lawful retention requirements.

We use reasonable administrative and technical safeguards appropriate to the sensitivity of the information. No online service can guarantee absolute security.

Where a security incident triggers notification obligations, we will notify affected individuals and the appropriate authorities as required by law.

10. Privacy requests

You may contact us to:

Ask about the personal information we hold and how we use or disclose it.
Request access to your information.
Request correction of inaccurate or incomplete information.
Request deletion of information that is no longer necessary.
Withdraw consent where processing depends on consent.
Raise a concern about our handling of your information.

We assess requests under applicable law. Available rights and exceptions depend on the circumstances.

We may retain information where necessary to complete a transaction, meet legal obligations, prevent fraud, or establish or defend legal claims.

We may request information reasonably necessary to verify your identity. We respond within the time required by applicable law and explain any applicable restriction or refusal.

11. Privacy complaints

Send privacy requests or complaints to support@spiritsreserveco.com, addressed to Wyonna Keontay Heard.

We will investigate and communicate our response. You may also contact a privacy or consumer protection authority with jurisdiction over your concern.

Where the Australian Privacy Act applies to our handling of your information, you may contact the Office of the Australian Information Commissioner, subject to its complaint procedures.